Terms of Use

1. Pre-Contract Information

These General Terms and Conditions of Contract regulate the distance selling relationship between ESTABLIMENTS ANDREU SL and the user or customer, in accordance with legal provisions, especially Law 7/1998, of April 13, on General Contract Conditions; Law 3/2014, of March 27, amending the revised text of the General Law for the Protection of Consumers and Users; applicable and current data protection regulations; and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce. The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal. These general terms of contract apply to any purchase made through our website. No purchase can be made on the website unless you have confirmed that you have read and accepted these Terms, our Privacy Policy, and Legal Notice by checking the appropriate boxes. The purchase terms will be available to you before confirming any purchase. The information included in these terms of purchase is supplemented by the legal information found in our Legal Notice and Privacy Policy. This documentation will always be available in the footer of our website.

2. Website Ownership

The sale and distribution of the products offered through the website https://andreu.shop/, hereinafter referred to as “our website,” is owned by ESTABLIMENTS ANDREU SL, located at C/ Boccaccio, 39, 08205, Sabadell (Barcelona), VAT number B-62682356, and email address pep@andreu.shop. The company is registered in the Commercial Registry of Barcelona, Volume 34109, Folio 83, Section 8, Page B 241783, I/A 12.

3. Information About Our Products and Services

Our website features our charcuterie products as well as other complementary items. The charcuterie products and other complementary items offered on the website are subject to change without prior notice. Therefore, we recommend regularly reviewing our general terms. The products offered on the website are intended for end consumers under the terms and conditions described in the General Law for the Protection of Consumers and Users. Any purchase request outside the parameters of an average consumer and/or bulk purchase requests by a single buyer may not be fulfilled. In such cases, we recommend contacting us via email at pep@andreu.shop. The purchasing system is subject to current Spanish legislation. Therefore, sales operations are considered to have taken place at the buyer's address.

4. Purchase or Contracting Process

To purchase our products, you must visit the corresponding section of our online store. If you are accessing the service for the first time and wish to make a purchase, you must register as a user on the website. You can do so in the designated section on the website by providing the requested personal data or registering during the purchase process. In compliance with current data protection regulations, ESTABLIMENTS ANDREU S.L. informs you that you can consult our Privacy Policy for information on the processing of your personal data. During the purchase process, you must select the desired products, which will be stored in your shopping cart. Once the selection is complete, you can view your shopping cart to remove items, review the existing ones, and/or proceed to payment. You will then need to log in with your username and password. The user is responsible for the confidentiality of their username and password and cannot share them with others. You can modify your registered information at any time in your customer area. In this section, you will also have access to a history of your orders. This is for consultation purposes only, but management options are available, allowing users to delete unnecessary records. Upon completing the purchase process, the customer will receive confirmation via email.

5. Verification and/or Correction of Provided Data

It is essential that during the registration process, the user provides a valid email address and a correct shipping address during the purchase process. If you do not receive confirmation within 24 hours of completing the order, please contact ESTABLIMENTS ANDREU S.L. via the customer service phone number 933838485 or email pep@andreu.shop to verify the accuracy of the provided email address. If you detect any errors in the data entered during the purchase process, please contact us as soon as possible via email at pep@andreu.shop. In any case, you can modify the data provided during registration in the customer area at any time.

6. Prices

The product prices and offers on the website include VAT (Value Added Tax) and are only valid for orders placed online through the website. Before completing the purchase process, you can view the total price, including shipping costs, based on the destination. These prices and, where applicable, offers may not match those available in ESTABLIMENTS ANDREU S.L.’s physical stores. In general, and in accordance with Article 68 of Law 37/92, all deliveries made to end consumers are subject to VAT at the applicable rates within Spanish territory.

7. Shipping Costs

Before completing the purchase process and after indicating the product destination, you will see information about the shipping costs for your order. Shipping costs apply to each order and depend on the country of delivery. Orders will not be shipped to regions outside the listed countries where ESTABLIMENTS ANDREU S.L. delivers its products.

8. Payment Methods and Currency

When making a payment, you can choose from various methods: PayPal, credit card, or cash on delivery. ESTABLIMENTS ANDREU S.L. uses secure payment systems (PayPal, Redsys) to authenticate the cardholder during online purchases, reducing the risk of fraudulent card use by requiring, where necessary, payment confirmation by banking institutions. Payments will be processed through PayPal or the respective payment gateway. The cardholder must have sufficient funds to cover the payment and ensure the card is enabled for online transactions. Payments can also be made via cash on delivery. Once payment is confirmed, an on-screen confirmation notice will be generated, and an additional confirmation will be sent via email as proof of payment and purchase. ESTABLIMENTS ANDREU S.L. does not process or transmit payment details related to the card or its holder. The transaction currency for contracted products is the euro (€).

9. Shipping Conditions and Delivery Times

Our products can be shipped to any destination within mainland Spain and the European Union. Products will be shipped the day after the order date (Monday to Friday), with delivery within a maximum of 48 hours from the order date (Tuesday to Saturday). Before finalizing each product purchase, you will see associated shipping costs and options based on the shipping address. Once the purchase is made, you can track your order through your personal area or, if applicable, via the courier company.

10. Right of Withdrawal, Returns, and Claims

10.1 Right of Withdrawal

The consumer has the right to terminate the contract without needing to provide reasons or face penalties. This right must be exercised within 14 calendar days from the receipt of the product. However, this right of withdrawal will not apply in certain cases detailed below. You can exercise your right of withdrawal by sending an email to pep@andreu.shop or by postal mail to ESTABLIMENTS ANDREU, S.L. at the address C/ Boccaccio, 39 - 08205 Sabadell (Barcelona), before the end of the indicated period. The information you must provide to exercise your right of withdrawal, if applicable, is as follows:

– Addressed to (insert the name of the business, its full address, and its email address):

– I hereby notify you () that I am withdrawing from my/our () sales contract for the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer(s) and user(s)

– Address of the consumer(s) and user(s)

– Signature of the consumer(s) and user(s) (only if the form is submitted in paper format)

– Date

In the event of withdrawal, we will refund all payments received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract, provided we have received the returned product. The refund will be made using the same payment method you used for the initial transaction unless you have expressly agreed otherwise. In any case, no additional fees will be incurred for choosing a different refund method.

The customer will bear the costs of returning the products. In all cases, the returned products must be in perfect condition, unused, and/or unconsumed, and in their original packaging. Otherwise, the customer will be responsible for the depreciation of the product, which may affect the refund amount. To avoid transportation issues, please ensure the package is properly protected and sealed. Once the products are received, we will check their condition. If we confirm that the item(s), including all components, accessories, promotional gifts, and documentation, are complete and in perfect condition, we will proceed to refund the paid amount.

In accordance with current regulations (specifically, Article 103 (c), (d), and (e) of the TRLGCU), the right of withdrawal does not apply to personalized products or goods that can deteriorate or expire quickly, or to sealed goods that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery.

10.2 Product Returns

If the product is not in good condition, and this is not due to misuse or mishandling by the customer, or if it does not match the order placed, you can return the product, provided you notify ESTABLIMENTS ANDREU, S.L. by email at pep@andreu.shop within a maximum of 7 calendar days from delivery, stating the reason for the return. This return due to defects or poor condition of the product will not be considered a right of withdrawal. ESTABLIMENTS ANDREU, S.L. undertakes to bear the cost of the return and either replace the product with a new one or refund the price paid along with any shipping costs incurred by the customer, according to the terms agreed upon at the time of sale, once the product’s condition is verified.

For hams, shoulders, and cured meats, pieces or products that have been tampered with or consumed more than 15% will not be accepted. Hams and shoulders must have their original seals and labels intact and not have been tampered with.

11. Warranties

ESTABLIMENTS ANDREU, S.L. will be responsible for any lack of conformity with the products sold through the website within 3 years of delivery. To this end, the user must submit a request outlining the lack of conformity to the email address pep@andreu.shop.

12. Language

Spanish is the original language of the terms and conditions outlined on this website.

13. Modification of Online Contracting Conditions

We reserve the right to modify these online sales and contracting terms at any time. The valid terms will be those published on the website at any given time. It will be understood that the user accepts such modifications if they use the website after the changes have been introduced. If any of the clauses of these terms are declared invalid, null, or unenforceable for any reason, those terms or conditions will be considered excluded without affecting the validity or enforceability of the remaining conditions.

14. Claims

If you have any questions, suggestions, or complaints, you can contact the company by sending an email to pep@andreu.shop, stating the reason for your inquiry. If you believe your complaint has not been adequately addressed, you may file a consumer complaint at the municipal consumer office closest to your residence. Alternatively, you can submit a complaint through the European Online Dispute Resolution platform, accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES. Additionally, we provide complaint forms for your convenience, available at the following link: https://aplicacio.consum.gencat.cat/doc/doc_59629304_1.pdf.

15. Minors

The sale of alcoholic beverages to individuals under 18 years of age is not permitted. If the purchaser is a minor, these products must be purchased by their parents or legal guardians.

16. Intellectual and Industrial Property Rights

The images and content displayed on the website, including text, graphic designs, trademarks, designs, logos, and photographs, are owned by ESTABLIMENTS ANDREU, S.L. or their product, service, or content providers and are protected under Intellectual and Industrial Property laws. Reproduction, transformation, public communication, and/or use of the website’s content, wholly or partially, for purposes other than selecting products for purchase is not authorized. For further information on using the content of our website, please refer to our Legal Notice.